How we work
Plain promises, kept. Here's what you can expect from us.
How we deliver projects
Two weeks at a time.
Project work runs in two-week engagements, each with an agreed goal.
Clear deliverables and scope.
Before each engagement starts, you know what we'll deliver, what's out of scope, and what it costs.
Results you can see.
At the end of each engagement we show you what's been built, not just a status report, and agree what comes next together.
No surprises.
Regular check-ins, an open view of what's in progress, and early notice if anything changes.
Getting started
- 01A chat. Tell us what isn't working. No charge, no obligation.
- 02A clear picture. Usually a discovery session, at a fixed price.
- 03A plain quote. What's included, what isn't, and what it costs.
- 04Onboarding. We document your environment and set up access you control.
- 05Regular reviews. We meet to look at what's working and what's next.
Our promise
Managed on your terms
You decide how much to own and run yourself, and how much to leave to us. Either way, nothing is locked in.
- Be as hands-on as you like, or leave the whole lot to us. We can look after your entire ecosystem, so there's less fuss for you.
- Your Domains, Cloud environments (AWS/Azure), Networks are all in your name.
- Licences billed the way that suits you: direct from the vendor or through us on one bill, and you can move them whenever you like.
- Your data is never used for anything but your work.
- You keep your own administrator accounts. We work through access you give us.
- If you ever leave, you get a full handover. Nothing is held back, and there are no exit fees.
Access you control
We don't need your passwords. You give us access through your systems' and applications' own delegation tools, with only the permissions the work needs. Every action we take is recorded in your own audit logs, and you can review them at any time.
Support you can count on
- We monitor your systems 24/7, so we may spot an issue before you do.
- We acknowledge requests within 2 business hours.
- If it's critical, call us.
- As soon as we understand a problem, we tell you what we found and what happens next.
How we price
Fair, plain and in writing.
- Fixed prices wherever the scope is clear.
- Transparent licensing, so you can see the whole picture.
- Managed services start with a 3-month first term, then go month to month, or commit to a year and save 10%. Yearly agreements are billed monthly, or annually if you prefer.
- No exit fees, ever.
- Every quote says what's included, what isn't, and what happens if things change.
Let's talk about what you need
No sales pitch. Tell us what isn't working, and we'll tell you plainly whether we can help, and if we can't, who can.