What we do · Managed IT
IT, looked after
You shouldn't have to think about your IT. We monitor your computers, accounts and backups 24/7, keep everything patched and secure, and give your team a helpdesk they can call.
What we look after
- Monitoring and patching. Computers, accounts and backups watched 24/7, and updates applied before they become a problem.
- Protection. Endpoint protection, email security and backup, set up properly and checked.
- A helpdesk. People your team can call or email when something isn't working.
- Starters and leavers. Accounts, devices and access set up and removed promptly.
- Technology reviews. Regular check-ins on what's working, what's ageing, and what's next.
Three levels of care
Swipe sideways to see all three levels.
| Essentials | Managed | Managed Secure | |
|---|---|---|---|
| 24/7 monitoring and patching | Yes | Yes | Yes |
| Microsoft 365 administration | Basic | Full | Full |
| Endpoint protection | Yes | Yes | Yes |
| Microsoft 365 backup | Add-on | Yes | Yes |
| Helpdesk, business hours | Charged by the hour | Unlimited | Unlimited |
| New starters and leavers set up | Charged by the hour | Included | Included |
| Email security | Standard | Advanced | |
| Security awareness training | Yes | ||
| 24/7 security monitoring and response | Yes | ||
| Essential Eight: maintain Level 1, plan for Level 2 | Yes | ||
| Technology review | Yearly | Quarterly | Quarterly, with security reporting |
Simple terms
- Priced per user, per month, with no minimum number of users. Talk to us for a quote.
- A 3-month first term, then month to month, or commit to a year and save 10%. You can also commit to a year from the start.
- Yearly agreements are billed monthly, or annually if you prefer. If you pay for the year up front, additions during the year are charged pro rata, or month to month at the standard rate, and if you reduce users, we credit half the discounted price for the rest of the year.
- No exit fees.
- Transparent licensing, so you can see the whole picture, with subscriptions in your name.
How support works
- We monitor your systems 24/7, so we may spot an issue before you do.
- We acknowledge requests within 2 business hours.
- If it's critical, call us.
- As soon as we understand a problem, we tell you what we found and what happens next.
We start by documenting your environment, setting up our monitoring tools, and agreeing the access you give us. You keep your own administrator accounts throughout. How we work
Let's talk about what you need
No sales pitch. Tell us what isn't working, and we'll tell you plainly whether we can help, and if we can't, who can.